Due to COVID-19 , the college is only open to current students, prospective students, faculty, and staff. We are closed to the general public. To the extent possible, we encourage you to access technology resources from home. Computers are accessible in the locations below:
Hutchinson Campus: Library and Student Concourse/Front Entry
Willmar Campus: Computer Lab 245 and Student Center
Student technology services support the college community with the latest technology in and out of the classroom.
Student Resource Guide
Our Student Technology Resource Guide below provides a great overview of the technology you will use. Be sure to view or play the PowerPoint as a slideshow to hear additional information. You can also download the complete file.
One Stop Support: 1-844-456-3876
|Areas of Assistance||Days of Operation||Hours|
|Star ID |
|Monday – Thursday|
11:00 AM-10:00PM PM
- Note that the days and hours of operation apply to all areas of assistance (Star ID, Zoom, etc.)
Below you will find information about resources available to students, faculty and staff to assist them in distance learning and working from home.
Zoom Overview Video
With the MediaSpace Video Portal, you can securely create, upload, trim or clip, closed caption, and share videos and audio media presentations. You can share a url or embed the media into web pages or into D2L Brightspace.
Student Computer Lab
Student computer labs are located in the library on both campuses. Computer labs have internet access and the latest version of Microsoft Office.
Hutchinson computer lab hours
- Monday – Thursday: 8:00 am – 4:30 pm
- Friday: 8:00 am – 4:00 pm
Willmar computer lab hours
- Monday – Thursday: 8:00 am – 4:30 pm
- Friday: 8:00 am – 4:00 pm
Ridgewater College provides a high-speed network and other information technology resources to help you accomplish your educational goals. By using the computers at Ridgewater College, you agree to the MinnState Acceptable Use of Computers and Information Technology Resources policy. Specifically, you agree not to use Ridgewater College resources for unauthorized duplication, use, or distribution of copyrighted materials, including music and video files. Ridgewater College considers unauthorized peer-to-peer file-sharing of copyrighted music and videos to be an inappropriate use of its network resources. P2P and File Sharing
Help and Support
If your request is not urgent please submit a ticket through the web help desk
If your request is urgent, call the Ridgewater help desk at 320-234-8777. You may also visit your campus IT office:
Hutchinson IT Office: Room 128
Willmar IT Office: Room L110
If you need help with a personal device, contact the student-run Computer Support Technician help desk.
StarID and Student Email Common Questions
- I haven't activated my StarID or I don't know what my StarID is, how can I access my email?
To activate your StarID, visit the StarID homepage. If you have activated your StarID but do not remember what it is (or what the password is), visit the StarID homepage and use the self-help options to recover your StarID or reset your StarID password.
- What is my username and password for email?
Valid username and password for student email is:
PW: StarID Password
- My StarID and password don't seem to be working when I try to log in to email. What should I do?
Visit the StarID homepage and change your StarID password. This will force a new password synchronization with Ridgewater’s network and should allow you to log on. Your StarID password will expire every 180 days. You should receive a notice when it gets close to expiring. Please don’t ignore those notices.
In some instances your web browser may have add-ons, plug-ins, or extensions that interfere with the login process. The simplest solution may be to try a different web browser; however, it may be necessary to perform a browser reset and/or disable or remove unused add-ons, plug-ins, or extensions. The instructions to reset and manage add-ons, plug-ins, or extensions for the most common browsers are listed below, along with links to download and install an alternate browser.
- How long will my email remain available after I leave Ridgewater College?
About 120 days.
- Multi-Factor Enrollment Automatic with Smart Phone or Tablet
Multi-factor enrollment requires a customer to switch back and forth between a computer and their mobile device. Sections labeled Computer need to be performed on a laptop or desktop computer (Windows or macOS). Sections labeled Mobile Device need to be performed on the mobile device (phone or tablet).
A mobile device (iPhone/iPad or Android phone/tablet) is required for the setup procedure below. An app called “Microsoft Authenticator” needs to be installed as the first step.
1. Open the App Store (Apple iPhone / iPad) or Play Store (Android).
2. Search for and install Microsoft Authenticator.
3. Click Next.
4. Under Step 1: How should we contact you?
- the dropdown from Authentication phone to Mobile app.
- the radio button that says Receive notifications for verifications.
5. Click Set up.
- A QR code will be displayed.
6. Open the Microsoft Authenticator app.
7. Tap the three dots in the upper right corner.
8. Tap Add Account and choose Work or School Account.
9. Tap Scan a QR code.
- Allow the app to use the camera if asked for permission.
10. Hold the phone up to the computer screen to scan the QR code displayed.
11. Close the Microsoft Authenticator app.
12. Click Next.
13. Click Next.
- An approve/deny message will be sent to the mobile device configured above.
14. Tap Approve.
15. Under Step 3
- Select the correct country code for your phone under the Select your country or region drop down.
- Type in or verify the phone number to receive a phone call or text message as a backup in case the authenticator app is not functioning.
16. Click Done.
If you see the Approve / Deny message on your mobile device, but were not logging in, click DENY.
- Multi-Factor Enrollment Automatic without Smart Phone or Tablet
If a user did not enroll in multi-factor authentication prior to the enrollment deadline, they will see the following message the first time they login to Office 365 after being forced enrolled into multi-factor.
- Click Next.
- Under Step 1: How should we contact you?
- Click the radio button that says Call Me.
- Enter the phone number you would like to verification phone calls at.
3. Click Next
- You will receive a phone call from Microsoft at the phone number entered above.
- The message will prompt you to press the pound (#) key to finish your verification.
- You should receive a voice message indicating your sign in was successfully verified.
The multi-factor process above must be completed successfully before the user can proceed to their Microsoft 365 account. A multi-factor reset should not be needed unless the user has successfully verified their multi-factor authentication method and no longer has access to that authentication method.